The Insights

PositionPain pointInsight
👩‍✈️ Flight attendant
“We need to submit a journey report after landing but we might have no chance for taking notes, so we need to remember everything in their head and fill in the report after the flight”
DocumentationRecommendation
👨‍✈️ Flight attendant
“We are using a paper list for any special note, and the list changes all the time but we can’t make sure if everyone got the updated note. Sometimes we made error because of it.”
CommunicationDocumentation
👩‍✈️ Flight attendant
“We need to submit a journey report after landing but we might have no chance for taking notes, so we need to remember everything in their head and fill in the report after the flight”
DocumentationRecommendation
👨‍💼 Passenger manager
“When passengers wanted to change their sit, we need to ask if there are any empty sit. But sometimes we are not sure about it because we don’t if other colleague had already take the sit.”
Communication
👨‍🔧 Cabin consultant
“We use walkie-talkie to communicate at the moment, but sometimes it is hard for flight attendants to spot out the technical issue specifically to the engineer team during the security check.”
Communication